Returns, Refunds, Cancellations, and Exchanges – Welyronglobal

At Welyronglobal, your satisfaction is our priority. Please read this policy to understand how returns, refunds, cancellations, and exchanges are handled.

Step 1: Raise a Return or Replacement Request

If you receive a wrong, defective, or damaged product, you may raise a return or replacement request within 7 days of delivery.
Submit your request through our website with your order details and contact information.
For damaged or missing items, the issue must be reported within 2 days of delivery.

Step 2: Review of Request

Please allow up to 2 working days for our team to review and validate your request.

Step 3: Product Pickup

Once your request is approved, we will arrange a reverse pickup through our courier partner.
Self-shipping is not required unless specifically instructed.

Step 4: Product Receipt & Final Action

Once the returned item reaches us, it will go through a quality inspection.
Based on the results, we will proceed with either a replacement or a refund, depending on stock availability.

Replacement & Exchange Process

After approval, pickup will be scheduled for the item.
Once the product passes quality inspection, a replacement will be initiated.
If the original item is out of stock, you may choose a full refund or an exchange for a similar product.

Exchange Delivery Timeline (TAT 3–5 Days)

Replacements or exchanged products are dispatched within 2–3 business days after quality check.
You can expect delivery within 3–5 business days after dispatch.

Returns/Replacements Not Accepted If

• The product is used, opened, damaged, or altered
• Original packaging, labels, or tags are missing
• The request is raised after 7 days of delivery
• Damage or missing items are reported after 2 days of delivery

Order Cancellations

Orders may be cancelled any time before dispatch.
Once an order has been shipped, it cannot be cancelled.

Refund Process

For Prepaid Orders

Refunds are credited to the original payment method within 3–5 business days after approval.

Refund Timelines (TAT 3–5 Days)

• Cancelled Orders: Refund processed within 3–5 days
• Returned Items: Refund processed within 3–5 days after pickup and successful quality check

Partial Order Returns

Eligible items from an order may be returned within 7 days, subject to return conditions.

Contact Us

For any assistance regarding returns, exchanges, or refunds, you can contact us at:

 Email: welyrontrading@gmail.com
 Phone: +91-8373957332
 Address: Building No./ Flat No. : 5788, BLOCK NO 5-B GALI NO 1,Karol Bagh, City New Delhi, state Delhi, Pin Code: 110005
Company Name: WELYRON TRADING PRIVATE LIMITED